Lixar is looking for a
Technical Account Manager | Calgary

Technical Account Manager | Calgary
  • Alberta

Lixar is looking for a Technical Account Manager to maintain and expand the existing relationship with our clients, to achieve assigned strategic account objectives and to grow Lixar’s presence in the market. This position is a ‘work from home’ opportunity, and the incumbent must be located in Calgary, and be willing to travel as required.

You must have the ability to multitask, be a natural relationship builder, keep detailed records of the interactions with clients, have technical chops, and be a team player. Lixar is looking for candidates that are organized, flexible, professional, and fun. Ideally, you anticipate a need and deliver the solution without being asked. 

As a Technical Account Manager, you need:

  • Practical management (account or project) experience, preferably in the software industry;
  • A technical background, either software development / cloud / and/or Data Analytics; or project management in the software development space;
  • Experience working in enterprise solutions, the relevant technologies and partner ecosystems;
  • Experience in working with large clients and delivering projects and services;
  • Access to a vehicle for client visits;
  • Ability/willingness to travel as necessary.

What You Will Be Doing:

Client Engagement 

  • Act as the client advocate within Lixar and as a trusted advisor within the Account; 
  • Develop and maintain relationships at all management levels within the Account, ensuring Lixar is positioned to influence the decision process for all pursuits; 
  • Attend regular client site meetings;
  • Review all new and existing opportunities with sales executive to facilitate collective agreements on strategic approach;
  • Attend sales group meetings, concerning sales, targets and forecasts, create and present qualified opportunities to Sales Executive for review;
  • Communicate with the client for RFA’s, SOW, project status and other project related activities
  • Facilitate building of RFA, SOW, invoicing and general liaising between customer and Lixar;
  • Coordinate with Lixar Delivery Team on project status ensuring delivery expectations are met;
  • Working with the Director of Sales, develop and drive a focused strategy towards the account by knowing their business issues, market, and the relevant Lixar offerings and delivery capabilities that are relevant to the Account; 
  • Define and drive Lixar’s strategy for alliances and partnerships within the Account.

Business Development 

  • Identify, and contact decision makers amongst the targeted opportunities in order to start sales process;
  • Generate and follow up on new relationships within the account;
  • Coordinate sales activities for Sales Executives;
  • Introduce new corporate services to Account.

Delivery and Client Fulfillment 

  • Oversee delivery of all agreed services to the Account in line with contractual requirements;
  • Capture accurate and complete information in CRM system;
  • Set up, coordinate, and attend Account visits and customer specific marketing activities as required;
  • Collaborate with other departments to ensure projects are delivered on time and meet the client quality and value expectations;
  • Confirm receipts of and ensures internal processing of customer order processing in a timely manner;
  • Participate in internal training sessions, meetings, skill and professional development cases.

What you must value:

  • A sense of humour
  • Knowing that your routine is in fact, not routine
  • High attention to detail and commitment to quality
  • Creation and promotion of an environment where people are on-side and feel a collective sense of success.
  • Be comfortable communicating with all levels of management and peers
  • Not blame others for your mistakes
  • Get things done!

Sound like you?
Send your résumé and salary expectations to Lixar today!

ottawacareers@lixar.com | eastcoastcareers@lixar.com

Thank you for applying! We look forward to meeting with the selected interview candidates.
Lixar IT welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
LinkedInInstagramTwitterFacebookEmail