AI has taken over the top stories of the week, and is helping to make driving safer, customer service better, and accommodations easier.
Here’s today’s top five:
Following on the tails of backup cameras and looking towards a future with autonomous vehicles, companies like Mitsubishi are looking to replace car mirrors with AI-enhanced cameras. Able to distinguish between various obstacles (e.g. car vs. pedestrian), drivers can be notified well in advance about any potential collisions, making commuting a little safer.
At its core, customer service is about empathizing and understanding issues people are having. While AI has slowly been finding its way into this field of work, airlines have been looking for a more human touch. If customer service bots are able to pick up on nuances such as inflection, facial expression, word choice, and cultural norms, they would be less intimidating and more approachable by consumers.
Imagine arriving at your destination, and have a full living space at the airport waiting for you upon arrival. No need to lug your luggage through an unfamiliar city after hours of tiring travel – just summon your hotel room the same way you would with an Uber ride.
With globalization comes better data plans, and heavier network usage. Since European telecom companies introduced roam like home packages across the continent, it’s never been easier for Europeans to use (and abuse) LTE data packages. Over the next year, this trend is expected to continue as the costs associated with data plans continue to drop.
Air New Zealand is looking into how it can improve onboard service using Augmented Reality and Microsoft’s HoloLens. The system will be able to display customer information such as meal preferences, loyalty memberships, and emotional statuses to help keep flight attendants informed of a passenger’s state.